FAQS For WingX Customers
 
Why should I book a WingX-Companion?
Booking a WingX-Companion offers you customized and unique traveling experiences. With the help of an local expert you gain insider access with customized tours and services tailored to your interests and needs.

How do I find a WingX-Companion?
Step 1: Search
You can choose to use the simple search by using the “nearby services” button on our Application, or you choose one of the categories listed.

Step 2: Find
In the search results, you can find a WingX-Companion and the service provided, their ratings and certifications.

Step 3: Book
First you must create your own WingX account. Then check the availability through the booking system of the service you like to request and finalise your booking.
To complete the payment process, select your preferred method of payment, enter all mandatory fields and confirm your agreement to our Terms of Service User Member.

Step 4: Contact
After you have booked the service, you can send a message to the WingX-Companion with any questions.

Can I call and email the WingX-Companion directly?
To ensure both parties are protected, we request all communications to be made via our WingX message system.

Must I register to book a WingX-Companion and service?
Yes, and it is free! To book a tour guide or service, you will be asked to either register or sign into your account.

Why must I register to book a WingX-Companion?
We want to be sure that our WingX-Companions receive serious inquiries from real people, therefore we require users to register. If you do not wish to register, you can visit the offers on our Application as “Anonymous”. For a booking request you have to register.

Can you check availability for me?
The WingX-Companions upload their own availability and rates, which are available from their profile pages. To view the availability of each offer, view the calendar.

Can I pay in other currencies?
Our private tour guides upload their own guiding services rates and currency that they wish to accept the payment in.

Why should I submit my payment through your system?
Our online payment system is more secure than handling the transaction on your own. WingX uses the internationally recognized and secure PayPal system to process all credit card transactions.
Please do not send payment directly to the private guide from outside the site. We can only provide customer support to those bookings made through our system.
Non-compliant user accounts may be suspended or removed.

Can I give the guide my credit card details?
Payments should be submitted only through our online payment system for security purposes. WingX uses the internationally recognized and secure PayPal system to process all credit card transactions.

Is there a booking fee?
It is 100% free.

What payment methods are available?
All major credit cards and PayPal are accepted.

My credit card is not being accepted, what should I do?
Our credit/debit card bookings are secure and processed through PayPal. There may be some reasons why your credit card transaction will not go through. Please check the following and try your transaction again:
– insufficient funds to cover the transaction being booked
– may not have filled out all the information fields requested
If you continue to experience difficulties, please copy the error message and paste it into your message on the contact us page.

Can I cancel or amend a booking?
Please make cancellations more than 48 hours before the commencement of the tour or service. The WingX-Companion has accepted your booking and turned down other opportunities so please keep in mind that when you do not honour the booking, you are penalizing the guide. As a common courtesy, we ask that you cancel with as much notice as possible to guides.

In the event of cancellation by the customer, WingX will charge you an administration fee of Euro 20.00.
To amend the booking (e.g. change the date or time), the WingX-Companion can agree with you on a new time and date after the booking has been confirmed.

What if the WingX-Companion cancels a booking?
If the WingX-Companion fails to appear on the date, time and venue outlined on your confirmation, you must inform us immediately (within 48 hours). If your Credit Card has already been charged, WingX will stop the payment to the WingX-Companion and will give you a full refund. You can review the guide accordingly.
If the booking customer wishes to accept a new time/date, the WingX-Companion can agree on a new time and date after the booking has been confirmed.

Do I need to reconfirm my booking before arrival?
We suggest contacting your WingX-Companion to confirm date, time, meeting place and any other details.

How do I log in on the Application?
First you must download the WingX Application via the Play Store or App Store. Or use the link on our webpage: www.wingx.global
Create your own WingX account, via the log-in on the Application.

I cannot remember my password, what should I do?
You can reset/change your password by entering your E-mail address, leaving the password field blank and then click “Get New Password”.
You will receive a new temporary password shortly after. After signing into your account using your email address and this new temporary password, you will be asked to enter your own chosen password. You will be asked to enter this new password (that you have chosen) twice for confirmation purposes.

Can I change my E-mail address for login?
Yes. Simply login using your current e-mail address and password. On your profile page you will find a field marked “E-mail”. You can enter your new email address into this field and click “Save” when you have completed editing your email address.

FAQS For WingX-Companions

 
Why should I register with WingX?
The WingX marketplace and Application offers the advanced booking service for qualified, local guides and travel related service providers worldwide. You can use our WingX Application to list your services, license, photos, availability and payment details. We offer 100% online booking functions and more – making it easy for you to generate an income. There are no set-up fees for guides.

How much does it cost to register as a WingX-Companion?
Registration of your services is free of charge.

How do I log in to the site?
First you have to download the WingX Application via the Play Store or App Store. Or use the link on our webpage: www.wingx.global
Create your own WingX account, via the log-in on the Application.

I cannot remember my password, what should I do?
You can reset/change your password by entering your E-mail address, leaving the password field blank and then click “Get New Password”.
You will receive a new temporary password shortly after. After signing into your account using your email address and this new temporary password, you will be asked to enter your own chosen password. You will be asked to enter this new password (that you have chosen) twice for confirmation purposes.

I have just registered as a WingX member on the Application website, what do I do next?
You will need to create a profile page introducing your qualifications, your tours and rates. Without loading rates and at least one profile picture, your guiding services will not be available for public viewing.

I have registered to be a WingX-Companion on your Application, but I can’t find my listing on the site
For your account and profile page to become active for clients to find and book your services on the website, you will require a complete profile page.

How do I create the perfect profile page to draw in clients?

  • Show your professional certification by uploading a copy of your license
  • Write an interesting and informative description of your services and mention which association you belong to, your professional background, what attractions and things to do you recommend
  • Share your experiences through pictures of yourself, happy clients, memorable tours and beautiful attractions
  • Invite future customers through a YouTube video clip introducing yourself and your guiding services
  • Add a small paragraph in other languages to draw in multi-lingual clients

How do I upload my professional license?
To upload a copy of your license, please log in to your account and on the top of your profile you will see several tabs. Click on the “Profile” tab, then select “License”. From there, simply click on the “Browse” button then select the file of the image of your license, then click “Upload.”

As a Day Care professional can I create my account now, but wait to upload my license?
Yes, you can create your account, but we will not activate your account and you will receive no bookings until you upload a copy of your license.

As a Day Care professional does my license need to be current?
Yes. We only accept current valid accreditation. Do not upload expired or outdated licenses.

How do I upload a profile picture?
Log in to your account and on the left side of your profile page, click “Add profile photo”. Select the photo you wish to upload and click “Save”. You can upload numerous pictures.
Profile picture tips:
– Choose a clear and presentable picture of yourself
– Upload pictures of your tours, experiences and happy moments
– Select pictures that are representative of your destination (i.e. landmarks and touristic attractions)

What should I write in my description?
Your description on your profile page should include details of your guiding style, specialty and qualifications. Your description will help WingX Customers to have a better understanding of who you are, and what your services will be like.

How do I define my guiding/service rates?

It is up to the individual WingX-Companion to define their guiding/service rates. To enter your rate for your offer, go to your Profile-> My offers ->Add new offer. Provide all necessary information (service category, service subcategory, service name, service description, duration, offer validity, availability, meeting point, price per offer (range between 20-100 EUR). When entered the complete information and rate, click “Publish your offer”

How do I upload services that I have created?
After login, click on the “Service name and description” tab and click the “Add” button. Fill in details regarding your offer, such as the service name, duration, price and description. Enter in all the mandatory fields and click “Save”. Once saved with all the mandatory fields, your tour will be available for public viewing instantly.
To add more services, click on the “service name and description” tab again and from there and repeat the same procedure as mentioned.

How do I update my availability calendar?
It is recommended to keep your availability (days and hours) up-to-date to avoid any booking conflicts and unhappy client feedback.
To add/delete unavailability dates, click the ‘Availability’ tab. Find the date range you would like to edit and highlight it. After highlighting the date range, you will see an arrow appear for you to click on. Click on the arrow to delete or undelete the unavailability date range.
In the ‘Availability’ tab you can also insert your working days, hours, minimum and maximum duration. After updating these details, do not forget to click “save”

Where do client reviews and ratings come from?
Bookings made through our Application will trigger a request for a review and rating from the client(s). When they enter in their review and rating online it will automatically appear on your profile page and consequently affect your ranking on the listing page.

Can I remove bad client reviews?
All reviews will be posted on your profile page. Client reviews cannot be removed unless it is deemed offensive and does not adhere to our Acceptable Use Policy.

How will I know if I have a booking?
You will receive a booking confirmation (with the booking details) via our  messaging system and your personal email account.

How will clients contact me?
To ensure both parties are protected we request all communications to be made via our message system. Customers will contact you through our messaging system.

I have received an email notification that I have a new message, how do I respond?
Do not respond to the email notification, such action will not reach the recipient.
To read and respond to the message, you will need to log in to your account and click on the inbox tab. In your inbox you will see all your received messages. To respond, click on the “reply” button next to the message you wish to respond to.

Can I call the client that sent me a message? Or can I email them directly?
To ensure both parties are protected communications to be made via our on-site message system.

How is the commission calculated?
WingX charges a commission fee for each booking and transaction carried out over the WingX marketplace. The commission is approximately 10% of the total cost of your service rate which is rounded up to the nearest amount

How do I get paid for my guiding services?
You get paid via your PayPal account within 5 working days after the service has been provided.

What is WingX commission?
The commission is approximately 10% of the total cost of your rate which is rounded up to the nearest amount.

Can I choose my own service rate?
Yes. It is up to you to decide on your rate.

Why should my clients pay through your system?
Our online payment system is more secure than handling the transaction on your own. WingX uses the internationally recognized and secure PayPal system to process all credit card transactions.
Our booking system will automatically up-date booking date(s) and time(s) to your availability calendar to prevent booking conflicts. Full confirmation details will be sent to you.

Please do not accept payment directly from outside the site.

We can only provide customer support to those bookings made through our system.

Non-compliant user accounts may be suspended or removed.

How are WngX-Companions ranked?
Customer experience is very important, and that is why we have created a ranking system based on customer ratings and reviews. Higher rated services will have a higher rank on the listings.

Can I cancel a booking?
If you happen to become unavailable for the booking date, please notify your customer directly.
You are fully responsible to manage your availability calendar and therefore responsible for any calendar conflicts.

In the event of cancellation by the WingX-Companion, we will charge you an administration fee of Euro 20.00.

Can I ask for credit card details?
Payments should be submitted through our online payment system for security purposes.
WingX uses the internationally recognized and secure PayPal system to process all credit card transactions.